• How does SA Home Loans operate?
• SA Home Loans offers a fresh alternative to South African homeowners. We’re mortgage specialists who are 100% focused on offering innovative home financing that can adapt to your lifestyle and needs. We take the time to understand your needs, can come to you, and work with you to find the right product options for your unique situation.
  We also offer related products such as Homeowner’s Cover, Bond Protection Cover, and Transfer Assist loans to help with transfer fees.
  In a nutshell, we’re innovative mortgage specialists.
• What financing options does SA Home Loans provide?
• We offer a variety of products and services, which include (but are not limited to):
  • Financing your new property
  • Refinancing your bond-free property
  • Switching your existing home loan from your current mortgage lender to SA Home Loans
• What is switching?
• When you already own a property bonded with another financial institution, you may choose to switch your home loan to SA Home Loans for a more competitive rate, to access equity, to take advantage of product features that reduce your risk, or for better service and support.
  For more information about SA Home Loans and the financing options available, please visit our website.
• Sell Assist Process
• What is Sell Assist and how does it work?
• Sell Assist is a service we provide to help clients market and sell their properties. Clients may choose this option for various reasons, such as emigration, changing needs, or financial hardship.
  The process begins once the client gives consent to proceed with Sell Assist through the SA Home Loans consultant. A reputable local agent is assigned to meet with the client, conduct a Comparative Market Analysis (CMA), and agree on a suitable selling price.
  Once the CMA is completed and the price confirmed, the client signs the Sell Assist mandate, and the property is listed on MyRoof and Property24. A panel of registered agents is allocated based on area coverage. These agents will contact the seller to arrange viewings and complete CMA reports.
  Clients retain full authority to accept or decline offers, with the advice of their appointed agent. Once an offer is accepted, a conveyancer is appointed to attend to the transfer. Personal information provided by the client is processed in accordance with the Protection of Personal Information Act (POPIA) and SA Home Loans’ privacy policies. No dual mandates or private sales are allowed during the mandate period.
• What are the benefits of Sell Assist?
• 1. Expert marketing: Your property will be professionally showcased on leading platforms like Property24 and MyRoof for maximum visibility.
  2. Guided process: We assist you throughout the marketing and transfer process.
  3. Cover selling costs: Clearance and compliance costs may be covered from sale proceeds if you’re unable to pay upfront.
  4. Reduced shortfall: You may qualify for discounts on shortfall amounts and interest rates.
  5. Affordable repayments: Spread payments over 5 to 10 years, based on affordability.
  6. Save on fees: Benefit from reduced estate agent commission.
• What is a CMA report?
• A Comparative Market Analysis (CMA) is prepared by a real estate agent to determine a property's current market value. It’s based on:
  1. Recent sales of similar properties in the same area
  2. Current listings and asking prices
  3. Market trends, property condition, and unique features
• How does the offer process work?
• 1. Offers must be submitted through the appointed estate agent with supporting documents.
  2. The seller may only accept one offer at a time. Multiple simultaneous acceptances are not permitted.
  3. Offers must be market-related and supported by comparable property sales or valuations.
  4. The client must notify SA Home Loans immediately upon accepting an offer.
  5. If the sale results in a shortfall, the seller agrees to sign an Acknowledgment of Debt.
  6. SA Home Loans reserves the right to reject offers not in line with market value.
  7. A registered, qualified agent will earn commission upon successful transfer.
• DevMo and Financing Support
• What is DevMo?
• DevMo is a trusted mortgage origination division of SA Home Loans. They assist buyers in securing home loan finance by handling all necessary paperwork and submitting applications to multiple financial institutions. This increases your chances of approval and helps you secure the best possible interest rate.
  By working with DevMo, you gain access to a wider range of offers, giving you the flexibility to choose the one best suited to your needs.
• Property Sales & Repossessions
• Does SA Home Loans sell properties via online auctions?
• No. MyRoof.co.za advertises and lists SA Home Loans mandated properties. Offers are made directly to SA Home Loans.
• Is MyRoof an estate agency for SA Home Loans?
• No. MyRoof provides a platform for SA Home Loans to list properties. It operates as an advertising portal that allows the public and estate agents to securely view property information.
• Does SA Home Loans sell properties to make a profit?
• No. SA Home Loans’ main objective is to obtain the best possible offer to minimize the indebtedness of the owner and cover incurred costs.
• On what grounds does SA Home Loans accept or reject an offer?
• SA Home Loans accepts or declines offers at its sole and unbiased discretion, considering factors such as:
  • The method of securing the purchase price
  • The number of offers received
  • Previous offers accepted where transfer was unsuccessful
  Therefore, the highest offer may not necessarily be accepted.
• Why is my offer rejected so quickly?
• Properties are advertised at market value, and a minimum offer may be required. Offers below this amount are automatically rejected, and the prospective buyer will be notified via email.
• Are all offers on a property considered?
• Yes. All offers are logged on a central database where SA Home Loans reviews and considers them.
• What happens when I make an offer on a property?
• There are four steps involved in making an offer on a SA Home Loans property via MyRoof.co.za:
  1. Making the offer:
     Your offer is received by SA Home Loans and reviewed. MyRoof will email you confirming receipt of your offer and details.
  2. Provisional acceptance or decline:
     If provisionally accepted, you’ll receive a confirmation email with instructions. You must complete and return the Offer to Purchase (OTP) within the specified time. SA Home Loans reserves the right to accept alternative offers if there’s a delay.
     If declined, you’ll be notified and may submit another offer.
  3. Completing the Offer to Purchase:
     Once completed, contact MyRoof at 0861 697 663 to confirm receipt. For Sell Assist properties, your estate agent will supply the OTP. Once accepted, MyRoof will notify you and send you a signed copy.
  4. Arranging bond financing:
     After acceptance, you have 14 business days to secure bond financing. Failure to do so allows SA Home Loans to terminate the transaction and accept another offer. All decisions in this regard are final.
• Auctions and Repossessed Properties
• What is a Sale in Execution or "Sheriff's Auction"?
• A sale in execution is a public auction of a property by the Sheriff of the Court. It is usually the last step when clients are unable to service home loan repayments, and all other efforts have failed.
  The auction is held at a specific venue and time, with a reserve price set by court order. Registered bidders can participate until the property is sold to the highest bidder.
  As the plaintiff, SA Home Loans cannot decline the final bid price, even if it’s below the outstanding loan amount. If the reserve is not met, the offer must be referred to court for ratification.
• What is a Property in Possession (PIP)?
• If a property’s reserve price is not met at a Sheriff’s Auction, SA Home Loans may purchase it. Once transfer is complete, SA Home Loans becomes the legal owner and may market and sell the property.
• Benefits of buying a repossessed property:
• 1. Property rates and taxes (including arrears) are paid by SA Home Loans until registration (unless otherwise agreed).
  2. Transfers are often quicker.
  3. Properties may require repairs, offering excellent investment opportunities for resale.
• Steps to buying a repossessed property:
• 1. Find a repossessed property and contact the listed agent to arrange a viewing or make an offer by completing the sale agreement.
  2. SA Home Loans will confirm acceptance or decline.
  3. If accepted, a transferring attorney will be nominated, and normal bond application procedures will follow.
• General information about repossessed properties:
• 1. All properties are sold voetstoots; SA Home Loans will not undertake repairs.
  2. The Electrical Compliance Certificate is to be obtained by the purchaser.
  3. The Entomologist Certificate is to be obtained by the purchaser.
  4. SA Home Loans’ panel of conveyancers will handle the transfer.
  5. SA Home Loans does not guarantee vacant occupation.
• Website and Communication
• How secure are my personal details on the MyRoof.co.za website?
• Data exchanged with MyRoof.co.za is stored securely and never shared with third parties. Only basic contact details are required to use the site.
• How do I stop receiving emails?
• Simply click unsubscribe at the bottom of any email you’ve received. Please note that you must unsubscribe separately from each property you’ve made an offer on.

SA Home Loans does not guarantee vacant occupation.

After the purchaser has inspected the property, he/she agrees and accepts the risks associated with the property.

If there is an error in the description of the property, such error will not be binding on the parties, who will in such an event be entitled to rectification of this agreement to describe the property as set out in the seller’s title deed.

It is agreed that the seller is obliged only to provide the purchaser with the keys that it has in its possession.

The seller will have no liability should it be found that the electrical wiring, installations and connections are faulty in the buildings on the property.

The purchaser buys the property "as is" without warranty or any further representation as to its condition, nature or extent and subject to such conditions and servitudes as are mentioned or referred to in the current title deed or that have been imposed by law. The seller will not be answerable for any deficiency in the nature or extent of the property.

SA Home Loans will not accept any offer to purchase that is subject to the sale of an existing property.

No renovations or alterations may be done to the property prior to registration of the property in the purchaser's name.

Fees payable by purchaser: Transfer and registration costs are for the account of the purchaser.

Occupation of the property: The financial institution does not guarantee vacant occupation of the property. Should the property be occupied, the purchaser will have to obtain vacant occupation at his/her own cost.

• Please engage with all clients respectfully. Many clients may be navigating a challenging decision in selling their homes and rely on our professionalism and support throughout the process.
• Kindly refrain from discussing any SA Home Loans (SAHL) products or internal processes with clients. Should clients have questions or require further information, please direct them to SAHL for assistance.
• Do not engage in discussions regarding any legal proceedings with clients. All legal-related queries should be referred directly to SAHL.
• If you encounter a seller who is uncooperative or unresponsive, please report the matter via the MyRoof chat platform for appropriate follow-up.
• Always confirm an appointment with the seller before visiting the property to ensure availability and avoid any inconvenience.
• All property viewings with potential buyers must be conducted in the presence of an estate agent.
• Please be mindful of the seller’s availability and avoid excessive calls, especially if the seller has specified times during which they are unavailable.